RETURN, DAMAGE & DEFECTIVE ITEM POLICY & WARRANTY INFORMATION
- In Metro Denver, any chair or desk we deliver may be returned within 10 days. If the item is still in new condition & in its original box with all applicable packing materials, the purchase price less a 10% re-stocking fee will be refunded less the delivery cost and the cost of pickup and return to our warehouse. If the item has been assembled or removed from its container and the packing materials discarded, the purchase price less a 30% re-stocking fee will be refunded less the delivery and assembly cost and the cost of pickup and return to our warehouse. The item will be inspected and any damage or noticeable wear will also be deducted from the refund amount. Cubicles are not returnable.
- Outside of Metro Denver, any product shipped via UPS, FedEx or Freight Company can be returned within 10 days at the customer’s expense if it is in new condition & in its original box. We will refund the purchase price less initial shipping & handling costs and the cost of any damage to the item(s). Desks and chairs delivered assembled outside of Metro Denver and cubicles are not returnable. However, we will work hard with any & all customers to remedy any situation and provide you with an acceptable solution.
Damage during delivery or shipping
- In the rare instance damage is noted upon our delivery of your product, just let the delivery person know and we will determine the solution right away – on the spot, if possible. Or, just call or email EZ and we will work with you to determine the best solution.
- If an item shipped to you by UPS, FedEx or Freight Company is received with damage and the shipper is still there, please note it on their paperwork. If the damage is discovered later, just call or email EZ and we will work with you to determine the best solution.
- Just call or email EZ and we will work with you to correct the defect – this may be repair or replacement, at EZ’s discretion, but, as always, our goal will be to provide you with complete satisfaction.
- Our manufacturers’ limited warranties range from 2 years to the lifetime of the furniture against defects in material and workmanship. We will be glad to provide you with the applicable warranty information for your purchase upon request.